http://helpwiki.lisd.org/index.php?title=Troubleshooting&feed=atom&action=history
Troubleshooting - Revision history
2024-03-29T13:36:00Z
Revision history for this page on the wiki
MediaWiki 1.15.1
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=464&oldid=prev
Pwilliams at 19:02, 9 January 2013
2013-01-09T19:02:09Z
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<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">#REDIRECT [[main page]]</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==== Login Problems ====</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==== Login Problems ====</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Erase the previous username and start with a clean typing space. </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Erase the previous username and start with a clean typing space. </div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Call the Help Desk. 903-446-2400</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>Call the Help Desk. 903-446-2400</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Virtual Computer/Thin Client FAQs]]</ins></div></td></tr>
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Pwilliams
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=456&oldid=prev
Pwilliams: Redirected page to Main page
2013-01-09T18:55:36Z
<p>Redirected page to <a href="/index.php?title=Main_page&action=edit&redlink=1" class="new" title="Main page (page does not exist)">Main page</a></p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 18:55, 9 January 2013</td>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">#REDIRECT [[main page]]</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==== Login Problems ====</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==== Login Problems ====</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Erase the previous username and start with a clean typing space. </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Erase the previous username and start with a clean typing space. </div></td></tr>
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Pwilliams
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=438&oldid=prev
Pwilliams at 18:40, 9 January 2013
2013-01-09T18:40:35Z
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<td colspan='2' style="background-color: white; color:black;">Revision as of 18:40, 9 January 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Staff:'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>'''Staff:'''</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Wait 5-10 min. to allow updates to be installed.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Wait 5-10 min. to allow updates to be installed.</div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* After 5-10 min., if the computer still does not go to the desktop call the Help Desk <del class="diffchange diffchange-inline">EXT. </del>2400 and have the computer Reset.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* After 5-10 min., if the computer still does not go to the desktop call the Help Desk <ins class="diffchange diffchange-inline">903-446-</ins>2400 and have the computer Reset.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==== Other Error Messages ====</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==== Other Error Messages ====</div></td></tr>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* “Domain Contoller…”</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* “Domain Contoller…”</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Call the Help Desk. <del class="diffchange diffchange-inline">Ext. </del>2400</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Call the Help Desk. <ins class="diffchange diffchange-inline">903-446-</ins>2400</div></td></tr>
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Pwilliams
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=435&oldid=prev
Pwilliams at 18:39, 9 January 2013
2013-01-09T18:39:24Z
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<td colspan='2' style="background-color: white; color:black;">Revision as of 18:39, 9 January 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Wait 5-10 min. to allow updates to be installed.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Wait 5-10 min. to allow updates to be installed.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* After 5-10 min., if the computer still does not go to the desktop call the Help Desk EXT. 2400 and have the computer Reset.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* After 5-10 min., if the computer still does not go to the desktop call the Help Desk EXT. 2400 and have the computer Reset.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==== Other Error Messages ====</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* “Display Protocol…” </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* “Agent Unreachable…” </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* “Blocked by a Firewall…”</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* “Domain Contoller…”</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">Call the Help Desk. Ext. 2400</ins></div></td></tr>
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Pwilliams
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=434&oldid=prev
Pwilliams at 18:37, 9 January 2013
2013-01-09T18:37:27Z
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<td colspan='2' style="background-color: white; color:black;">Revision as of 18:37, 9 January 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Gently wiggle the mouse and wait for the login window to appear. </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Gently wiggle the mouse and wait for the login window to appear. </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Repeat, if needed.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Repeat, if needed.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==== Black Screen/White Arrow ====</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">'''Student:''' </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Wait 2-3 minutes.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* After 2-3 min. call the Help Desk and give the student’s name and ID # .</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">'''Staff:'''</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Wait 5-10 min. to allow updates to be installed.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* After 5-10 min., if the computer still does not go to the desktop call the Help Desk EXT. 2400 and have the computer Reset.</ins></div></td></tr>
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Pwilliams
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=432&oldid=prev
Pwilliams at 18:34, 9 January 2013
2013-01-09T18:34:11Z
<p></p>
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<td colspan='2' style="background-color: white; color:black;">Revision as of 18:34, 9 January 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Check to make sure the network cable is plugged in at the wall. </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Check to make sure the network cable is plugged in at the wall. </div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* Check the Configuration settings <del class="diffchange diffchange-inline">(see page 2)</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* Check the Configuration settings<ins class="diffchange diffchange-inline">. See [[Samsung Thin Client Network Configuration]]</ins></div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div> </div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Gently wiggle the mouse and wait for the login window to appear. </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Gently wiggle the mouse and wait for the login window to appear. </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Repeat, if needed.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Repeat, if needed.</div></td></tr>
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Pwilliams
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=431&oldid=prev
Pwilliams at 18:32, 9 January 2013
2013-01-09T18:32:18Z
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<td colspan='2' style="background-color: white; color:black;">Revision as of 18:32, 9 January 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==== View Connection Error ====</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>==== View Connection Error ====</div></td></tr>
<tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>* Make sure the network cable is plugged into the correct hole under the monitor.</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>* Make sure the network cable is plugged into the correct hole under the monitor. <ins class="diffchange diffchange-inline">See [[Samsung Thin Client Hookup]]</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Check to make sure the network cable is plugged in at the wall. </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Check to make sure the network cable is plugged in at the wall. </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Check the Configuration settings (see page 2)</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Check the Configuration settings (see page 2)</div></td></tr>
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Pwilliams
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=430&oldid=prev
Pwilliams at 18:29, 9 January 2013
2013-01-09T18:29:48Z
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<td colspan='2' style="background-color: white; color:black;">Revision as of 18:29, 9 January 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Locate the SOURCE button on the silver bar.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Locate the SOURCE button on the silver bar.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Gently push the button located under the word source.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Gently push the button located under the word source.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==== View Connection Error ====</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Make sure the network cable is plugged into the correct hole under the monitor.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Check to make sure the network cable is plugged in at the wall. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Check the Configuration settings (see page 2)</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Gently wiggle the mouse and wait for the login window to appear. </div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Gently wiggle the mouse and wait for the login window to appear. </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Repeat, if needed.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>* Repeat, if needed.</div></td></tr>
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Pwilliams
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=425&oldid=prev
Pwilliams at 18:27, 9 January 2013
2013-01-09T18:27:40Z
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<td colspan='2' style="background-color: white; color:black;">Revision as of 18:27, 9 January 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">==== Black Screen/Analog Message ====</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">If the screen has a black screen with signal/source lost or analog message going across the screen.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Locate the SOURCE button on the silver bar.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Gently push the button located under the word source.</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Gently wiggle the mouse and wait for the login window to appear. </ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">* Repeat, if needed.</ins></div></td></tr>
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Pwilliams
http://helpwiki.lisd.org/index.php?title=Troubleshooting&diff=422&oldid=prev
Pwilliams at 18:25, 9 January 2013
2013-01-09T18:25:27Z
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<td colspan='2' style="background-color: white; color:black;">← Older revision</td>
<td colspan='2' style="background-color: white; color:black;">Revision as of 18:25, 9 January 2013</td>
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<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Push the ON/OFF button under the silver bar gently to see if the blue light comes on.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>*Push the ON/OFF button under the silver bar gently to see if the blue light comes on.</div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;"></ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]</ins></div></td></tr>
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Pwilliams