Troubleshooting

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Is the blue light glowing just below the Samsung label and above the silver bar? If not,
Is the blue light glowing just below the Samsung label and above the silver bar? If not,
*Make sure the power cable is pushed in snugly under the monitor and on the wall.
*Make sure the power cable is pushed in snugly under the monitor and on the wall.
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<br>
 
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[[File:ThinClientPowerPlug.jpg|100px|Power Plug]]
 
*Make sure the toggle switch is turned ON.  
*Make sure the toggle switch is turned ON.  
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[[File:ThinClientPowerPlug.jpg|100px|Power Plug]]
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*Push the ON/OFF button under the silver bar gently to see if the blue light comes on.
*Push the ON/OFF button under the silver bar gently to see if the blue light comes on.
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[[File:ThinClientSilverBar.jpg|100px|Samsung Silver Bar]]
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==== Black Screen/Analog Message ====
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If the screen has a black screen with signal/source lost or analog message going across the screen.
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* Locate the SOURCE button on the silver bar.
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* Gently push the button located under the word source.
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==== View Connection Error ====
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* Make sure the network cable is plugged into the correct hole under the monitor. See [[Samsung Thin Client Hookup]]
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* Check to make sure the network cable is plugged in at the wall.
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* Check the Configuration settings. See [[Samsung Thin Client Network Configuration]]
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* Gently wiggle the mouse and wait for the login window to appear.
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* Repeat, if needed.
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==== Black Screen/White Arrow ====
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'''Student:'''
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* Wait 2-3 minutes.
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* After 2-3 min. call the Help Desk and give the student’s name and ID # .
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 +
'''Staff:'''
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* Wait 5-10 min. to allow updates to be installed.
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* After 5-10 min., if the computer still does not go to the desktop call the Help Desk  903-446-2400 and have the computer Reset.
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==== Other Error Messages ====
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* “Display Protocol…”
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* “Agent Unreachable…” 
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* “Blocked by a Firewall…”
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* “Domain Contoller…”
 +
 +
Call the Help Desk. 903-446-2400
 +
 +
[[Virtual Computer/Thin Client FAQs]]

Current revision as of 19:02, 9 January 2013

Contents

Login Problems

  • Erase the previous username and start with a clean typing space.
  • Make sure you do not have a space in front of the 1st letter of your username.
  • Type the password slowly.
  • “Failed to authenticate” - Type the password again
  • “Bad username or password”
    • Check for typing errors.
    • Type the information again slowly

Power Issues

Is the blue light glowing just below the Samsung label and above the silver bar? If not,

  • Make sure the power cable is pushed in snugly under the monitor and on the wall.
  • Make sure the toggle switch is turned ON.

Power Plug

  • Push the ON/OFF button under the silver bar gently to see if the blue light comes on.

Samsung Silver Bar

Black Screen/Analog Message

If the screen has a black screen with signal/source lost or analog message going across the screen.

  • Locate the SOURCE button on the silver bar.
  • Gently push the button located under the word source.

View Connection Error

  • Make sure the network cable is plugged into the correct hole under the monitor. See Samsung Thin Client Hookup
  • Check to make sure the network cable is plugged in at the wall.
  • Check the Configuration settings. See Samsung Thin Client Network Configuration
  • Gently wiggle the mouse and wait for the login window to appear.
  • Repeat, if needed.

Black Screen/White Arrow

Student:

  • Wait 2-3 minutes.
  • After 2-3 min. call the Help Desk and give the student’s name and ID # .

Staff:

  • Wait 5-10 min. to allow updates to be installed.
  • After 5-10 min., if the computer still does not go to the desktop call the Help Desk 903-446-2400 and have the computer Reset.

Other Error Messages

  • “Display Protocol…”
  • “Agent Unreachable…”
  • “Blocked by a Firewall…”
  • “Domain Contoller…”

Call the Help Desk. 903-446-2400

Virtual Computer/Thin Client FAQs

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